Frequently Asked Questions
Welcome to the FAQ section of ConsultUKDoctors.com, your trusted platform for connecting with highly qualified doctors specializing in General Medicine, Cardiology, Haematology, and Gynaecology from the United Kingdom. We understand that you may have questions about how our service works, the kind of medical specialties we offer, the security of your data, and more. This FAQ section is designed to address those questions and provide you with quick, easy-to-understand answers. If your question isn’t covered here, feel free to contact us directly for more information.
General Questions
What is ConsultUKDoctors.com?
ConsultUKDoctors.com is a telemedicine platform operated by Fit Heart Matters Pvt. Ltd. We connect people in India with qualified and licensed doctors from the United Kingdom for secure, convenient, and quality healthcare consultations via video calls.
Who are the doctors on the platform?
Our doctors are qualified and licensed to practice medicine in the UK. They undergo a stringent vetting process to ensure they meet high professional standards.
Medical Consultations
What kinds of medical specialties can be consulted through this platform?
- General Medicine
- Cardiology
- Haematology
- Gynaecology
Whether you need a general check-up, cardiac advice, hematological assessments, or gynecological consultations, our qualified doctors from the UK can provide expert medical opinions.
However, please note that our platform is not a substitute for emergency medical care.
How do I schedule a consultation?
Simply select your preferred doctor and choose an available time slot to schedule your consultation.
What happens if the video call disconnects?
If the video call disconnects due to technical issues, our support team will assist you in rescheduling the consultation at no extra cost.
How can I send documents to my chosen doctor?
Once you have booked your appointment you will receive a confirmation email that provides all of the details you need for your appointment including a link where you can easily provide your documents to your doctor.
Payment and Billing
What are the consultation fees?
Consultation fees are clearly shown on the booking page when you select the date and time for your 20 minute video meeting with any of our specialists.
What payment methods are accepted?
We accept a variety of payment methods including credit/debit cards and digital wallets.
Is my payment secure?
Yes, your payment is processed through a secure payment gateway that complies with international security standards.
Privacy and Security
How is my data protected?
We take data security seriously. Our platform uses state-of-the-art encryption to protect your personal and medical information. We are compliant with relevant data protection laws in both India and the UK.
Is the consultation confidential?
Yes, all consultations are confidential. Only you and the doctor will have access to the medical information shared during the consultation.
Technical Requirements
What are the system requirements for the video call?
To ensure a smooth consultation, you'll need a device with a camera and microphone, a stable internet connection, and a modern web browser like Chrome or Firefox.
Do you offer multilingual support?
Yes, our specialists are fluent in languages commonly spoken in India, alongside English.
Your Health Starts Here
Have a Different Question?
Simply provide your contact details and your question below.
One of our qualified medical practitioners will assess your request and will come back to you with advice on how to proceed.
Better Health Care is Our Mission
24/7 service. Same Day Appointments are Available.